The AT&T Guy/Premature Retirement
July 11, 2011 2 Comments
I was told last week that my life right now resembles that of a retired person, based solely on one day last week: in what seemed to be a day when everything in our house needed fixing, we had a woman come to check our water meter, two guys came to fix our air conditioner, and a guy from AT&T came to figure out why our internet keeps cutting out. It’s a good thing I was home!
Our AT&T experience, in particular, is worth noting. Dan from AT&T ended up coming out three times last week! He has been working for AT&T for 33 years! While I’ve had my issues with AT&T and their customer service, Dan was amazing! He was great at explaining what he was doing and why and how he would try to keep costs down. Apparently our internet cutting out was some freak thing that he couldn’t figure out and the people back at the office could not figure out either.
We had our circuit connection replaced, we had our data connection moved, and still our lines checked out clear. Dan said that he was hired 33 years ago to climb telephone poles, not figure out computer issues – but he definitely knew his stuff. We ended up having to rewire part of the house and get a commercial-grade router (that’s what AT&T called it). Apparently, my Mac made crazy things happen… Now things are working – and hopefully they continue to work! Thanks, Dan!